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Kay’s Pet Care Policies

Please review my policies below and contact me if you have any questions. Also, you may download a copy of my Service Agreement for review prior to our first meeting.

Purpose:
The purpose of this document is to outline policies that are not explicitly addressed in the Service Agreement. By initialing this agreement, you acknowledge that you understand these policies and agree that this document will be considered an addendum to the most recent signed Service Agreement on file.

Cancellation Policy:
Please inform us of any cancellation or change to service as soon as possible. We currently do not charge a fee unless services are rendered. If services are performed, the full amount of the contract service agreement is charged.

Payment:
Payment is due in the form of check, cash, prior to the beginning of service. You may leave payment to be picked up at the first visit. A fee of $25.00 will be charged for all checks returned by your bank.

Returning early:
If services begin and you return early, you will be charged for your full contract service agreement amount.

No visitors during scheduled pet sitting:
For our safety and your pets’, please do not ask your friends, neighbors, or relatives to stop by and check in on the animals, plants, or home during our service agreement dates. We do not accept pet sitting jobs that are “shared” with friends, family or neighbors. The client is responsible to notify us of anyone who may be entering the premises during the pet sitting times. If no one is scheduled to be on premises, we are directed to contact the police of anyone found on your premises.

Required information to be provided by client:
Please provide any information regarding feeding, type of food, location of supplies, medications, emergency contacts, and a thorough social and medical history of the animals to be cared for.

Holidays:
A $5.00 charge will be added to each visit on Holidays, including Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

Lock outs:
In the event that the pet sitter is required to employ a locksmith to gain entry into the client’s premises, due to a malfunction of the key or lock, the pet sitter is to be reimbursed for all costs incurred.

Termination of service by the pet sitter:
The pet sitter reserves the right to terminate service at any time before or during this term if the pet sitter determines that the client’s pet poses a danger to the health or safety of the pet sitter. If concerns prohibit us from caring for your pet, we are authorized to place your pet in a kennel, with all charges there being charged to the client.

Liability:
The best of care will be given in watching both your pet(s) and your home. However, due to the extreme unpredictability of animals, we cannot accept responsibility for any mishaps of any extraordinary or unusual nature (i.e., biting, furniture damage, accidental death, etc.) or any complication in administering medications to the animal(s). Nor can we be liable for injury, disappearance, death or fines of pet(s) with access to the outdoors. In the event of inclement weather or natural disaster, the pet sitter is entrusted to use best judgment in caring for your pet(s) and home. We will be held harmless for any consequences related to such decisions.

The client agrees that the pet sitter is not liable for any damages to your pet or property caused by your pet(s) or other means outside our control. You must take adequate precautions and evaluate the needs of your pet(s). Gates or crates (if needed), proper heating/cooling, medications and food must be provided by the client.

The client agrees that when any pet has access to the outdoors when the pet sitter is not on the premises, the pet sitter can not be responsible if the pet is lost, injured, or stolen.

We agree to provide the services stated in the service agreement in a reliable, caring and trustworthy manner. In consideration of these services, and as an express condition thereof, the client waives and relinquishes any and all claims against the pet sitter except those arising from negligence or willful misconduct on the part of the pet sitter.